Ray The Plumber

Well this page of any website can be pretty important to both my existing and potential customers... especially for those who do not know me... so I will tell you that every invoice has a written guarantee printed right on it... and as of today, April 28th, 2010, my invoices all read:

  • "ALL MATERIALS SUPPLIED BY RAY THE PLUMBER ARE COVERED BY THE MANUFACTURER'S WRITTEN WARRANTY
  • "RAY THE PLUMBER'S WORKMANSHIP AND LABOR ARE WARRANTED FOR 30 DAYS, UNLESS SPECIFIED DIFFERENTLY ELSEWHERE."

OK... so there is a written guarantee on every invoice for you legal eagles... but I'm really not crazy about it. It's too legal and too small and just not good enough for me! It's not what I'm about...

I probably have a few more thousand of these invoices still left, and I will finish using them. I don't really know why I ever stated 30 days labor guarantee to be quite honest, because I have NEVER gone back and replaced a defective anything... that I installed within 1 year... and charged a customer again for going back. NEVER! That is not good business!  ...So...

I am going to rewrite that labor guarantee part on my next order of invoices. It will state that "RAY THE PLUMBER will warranty both labor and material for a period of 1 year." And I'm going to write it so it is BIGGER!

So once again, just to keep it simple... here's what I will promise to every customer...

If we installed any plumbing part of any residential customer and it becomes defective within 1 year, it's under warranty as far as I am concerned! You are not going to pay a dime!

Listen... if we supplied and installed anything and it didn't last a year!?... it's not the customer's fault.

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